Refund Policy
Last Updated: [March 2026]
1. Introduction
At STRATOS TECH LLC (“we”, “our”, or “us”), we are committed to providing high-quality eSIM services and ensuring customer satisfaction.
If you have any questions, please contact us at:
📧 contact@oraylo.com
2. Digital Product Nature
Our eSIM products are digital, non-tangible, and non-returnable goods.
Once an eSIM profile has been:
Delivered
Downloaded
Activated
It cannot be returned, exchanged, or reused.
Therefore, all sales are final, except in the limited cases outlined below.
3. Refund Eligibility
You may be eligible for a refund under the following conditions:
3.1 Non-Delivery
The eSIM was not delivered to your registered email within the promised time (typically within [X minutes/hours]).
3.2 Technical Issues
You are unable to activate or use the eSIM due to a technical issue caused by our system, and
Our support team is unable to resolve the issue within a reasonable time.
3.3 Incorrect Information
The purchased plan is incompatible with your device, and this incompatibility was not clearly disclosed on our website.
4. Non-Refundable Situations
Refunds will not be granted in the following cases:
Your device is not compatible, and this was clearly stated before purchase
Incorrect installation or misuse of the eSIM
User error during setup
Partial usage or unused data
Change of mind after purchase
Incorrect purchase (wrong plan, country, or duration selected)
5. Refund Request Process
To request a refund, you must:
Contact our support team within 48 hours of purchase
Provide:
Your order number
A detailed explanation of the issue
Cooperate with our technical team for troubleshooting (if required)
Failure to provide required information may result in denial of the request.
6. Refund Processing
Approved refunds will be processed within 5–10 business days
Refunds will be issued using the original payment method only
Processing times may vary depending on your bank or payment provider
7. Fraud Prevention
We reserve the right to:
Refuse refunds in cases of suspected abuse or fraud
Request additional information to verify claims
8. Contact Us
If you need assistance or wish to request a refund, please contact:
STRATOS TECH LLC
📧 Email: contact@oraylo.com
9. Disclaimer
This policy is designed to comply with standard digital product regulations. However, local consumer protection laws may apply depending on your jurisdiction.